Delivery Policy - Vitabiotics South Africa
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Delivery Policy

Shipping Methods

Shipping costs are excluded from the product prices and will be added to your final total.
For EFT Payments, parcels will only be packed and send when your payment is reflecting in our bank account.
Shipping with Fastway is currently only within South Africa, excluding extreme rural areas, e.g. North Cape, Namaqualand, etc. For rural areas, we might send with a different courier at an extra cost.

For Assorted Items, the images show the various options but the price is only for one item.
If you want a specific item in the assortment, please state that in your optional info at checkout.

Please note that we do not process any orders / collections over weekends.
You are welcome to submit your order on a weekend and we will start with it on Monday morning.

Courier Service

We use Fastway for reliable, efficient courier delivery in South Africa, except extreme remote areas. For extreme remote areas we use Courier Guy.

All Deliveries can be monitored by a tracking number on www.fastway.co.za

Delivery Durations

Delivery will take between 2 – 9 working days from payment received.

Please note that we do not process any orders / deliveries over weekends.

You are welcome to submit your order on a weekend and we will start with it on Monday morning.

If your order is placed and paid by 12pm on a Friday, and we have the stock, the courier will collect your parcel the same Friday afternoon.

It will go through the Johannesburg depot and will be transported over the weekend.

It will be in the destination’s depot(for example Cape Town), until Monday morning when it will be shipped to your door.

See details below:
Packing Time: 1 working day if we have it in stock, 3 working days if it’s at our warehouse
(Please check the availability of the item when you purchase it)

Delivery Time: 1 to 2 working days courier service to Main Centers in South Africa (3 to 5 working days outside of main Centers)

Lemex products South Africa cannot be held responsible for late deliveries made by the delivery party involved.
To avoid delivery delays, ensure that correct delivery details are supplied.

Lemex products South Africa will replace damaged or lost items. This must be reported immediately with full details.